Air Canada Goodwill Policy to Cover Accommodation and Out-of-Pocket Expenses

Air Canada has expanded its goodwill policy to provide broader protection and support to customers affected by the recent labour disruption. The airline has been steadily restoring its network, and with operations expected to return close to a full schedule by August 22, Air Canada has implemented additional measures to ease the impact on travellers.

Air Canada Goodwill Policy – Updated

The updated goodwill policy now includes reimbursement for reasonable accommodation and other out-of-pocket costs. This applies to customers whose original travel was disrupted between August 15 and 23, 2025.

Eligible customers include those who experienced cancellations or extended delays and incurred expenses for themselves and their travelling party. Covered costs include:

• Hotel stays during the disruption

• Meals purchased while waiting for onward travel

• Ground transportation, such as taxis, rideshare, or other necessary transfers

• Other reasonable costs that were directly linked to the disruption

To qualify, customers must submit receipts for reimbursement through Air Canada’s customer relations portal. Given the anticipated claim volumes, Air Canada has confirmed that processing may take four to six weeks.

Flexible Rebooking and Transportation Reimbursement

In addition to the special travel expense coverage, Air Canada continues to honour its flexible rebooking policy introduced earlier in the week. Customers with flights scheduled to depart between August 15 and 23, 2025, that were cancelled, and who made alternate arrangements because the airline was unable to rebook them, remain eligible for reimbursement of transportation costs. This includes:

• Passengers who received confirmation from Air Canada that rebooking could not be accommodated, or were only offered alternatives departing more than five days after their original schedule.

• Customers who purchased tickets on other airlines in the same or lower cabin class as their original booking.

• Use of alternate transportation methods such as bus, ferry, train, or car rental, provided the option was economical and ensured the earliest possible arrival to the final destination.

Takeaway

The update to Air Canada’s goodwill policy offers customers additional protection and compensation for the disruption. Together with the rebooking flexibility and transport reimbursement, the expanded coverage will ensure that affected travellers can recover not only direct travel expenses but also the necessary costs of accommodation and sustenance incurred during the interruption.