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Introduction and Booking
For a recent stay in Nashville, I opted to split my accommodation between two hotels located just minutes apart. My first stop was the Aloft Nashville West End, a 3-star Marriott property at 1719 West End Avenue, conveniently located across the street from the Conrad Hilton (Review), where I’d spend my last night.
The choice was primarily driven by a combination of a favourable cash rate and the opportunity to use my $ 35,000 free night certificate, which was nearing expiration. I stayed for a total of three nights—two paid and one using the certificate. The all-in cost came to $368. However, I had purchased Marriott gift cards at a 25% discount, effectively bringing the nightly cost down to $92. Additionally, Marriott was running a promotion offering 2,000 bonus points for paid stays of two nights or more, so I also earned over 7,500 points for this stay.
Reception Desk
Check-in and Room Upgrade
The hotel is a 15-minute Uber ride from BNA airport and is located within a 20–30 minute walking distance to Broadway, where the city’s iconic bars and restaurants are concentrated. Ahead of my arrival, I messaged the property via the Marriott app and used a bit of “suite talking” to inquire about an upgrade. Thanks to Titanium Elite status, I was upgraded from a standard double room to a spacious Queen Suite, a 825 sq ft corner unit featuring a balcony and rooftop patio. The quirky name for this suite was ‘Queen Queen Sweet Suite‘ 🙂
Check-in was smooth and efficient. However, I’d later run into issues at check-out—more on that below.
Lobby Staircase
The Queen Suite turned out to be one of the most unique upgrades I’ve received at a Marriott property. The room had two Queen beds, a sofa bed, a full-length mirror, a closet and a flat-screen TV. But what made it stand out was the separate game room that included a foosball table, a full-sized retro fridge, a microwave, another sofa bed, and a Ms. Pac-Man arcade machine.
The ‘Queen Queen Sweet Suite’
Suite – Living Room
Double Queen Bedroom
Suite – Game Room
The suite also included a walk-out rooftop patio with seating for six, accessible through sliding glass doors. There was also a separate entry into the game room via the patio. The view from up there was excellent.
Private Balcony Patio
Day time views from suite patio
The bathroom was functional, located to the left upon entry, and featured a modern shower but no tub. It would’ve been ideal to have a second bathroom, especially for larger groups, as the suite could easily sleep up to six people.
Solitary bathroom
Marriott Aloft Nashville West End – F&B Options
As a Titanium member, I had the choice between bonus points or breakfast, and I chose the latter. The hotel serves breakfast at ‘Re:fuel’ by Aloft, located on the main floor. I sampled several items during my stay:
Breakfast menu
Waffles and Fruit, and Bagel with cream cheese
Egg and Chorizo wrap, and Bacon-Egg Sandwich
Overall, the breakfast options were solid and varied. The chef clearly puts effort into the menu, though the missing Nutella was a small but noticeable oversight.
Marriott Aloft Nashville West End – Other Amenities
The main floor serves as a multipurpose space. Near the reception desk, guests are greeted with complimentary popcorn and bottled water. There’s a lounge area with relaxed seating and a pool table, perfect for hanging out or working on a laptop.
Pool table in the lobby
Social spaces in the lobby
The bar in the lounge area was well-stocked and had a good range of local beers and spirits. I even caught live music one evening, which added to the laid-back atmosphere.
Lobby Bar
A small retail section offered Aloft-branded souvenirs, including t-shirts, magnets, postcards, and keychains.
The fitness center, located around the corner from the dining area, was well-equipped with treadmills, ellipticals, a bike and free weights. It wasn’t massive, but more than sufficient for maintaining a routine. The gym is open 24 hours, which is always appreciated.
Aloft Nashville West End – Gym
Upstairs, a beautiful staircase (lined with guitars) leads to the conference rooms and business station. The business area includes two computers, although I didn’t spot a printer. Public restrooms are available on both the main and second floors.
Business Centre
There’s also a rooftop patio on the 8th floor accessible to all guests, though it doesn’t have a bar or other amenities.
Rooftop Outdoor Patio
Takeaway
Overall, Marriott Aloft Nashville exceeded my expectations in a positive way. While it’s a 3-star property, the location, room size, and unique suite features (such as a personal game room and rooftop patio) made for a very enjoyable stay. It was great value, especially with discounted gift cards and use of a free night certificate.
Some notable shortcomings included only one bathroom in a suite that can accommodate six. The staff training at check-out was lacking as none of the front desk team knew how to process a Marriott gift card, despite my prior communication via chat.
While I give the room itself a 9/10, the checkout experience brought the overall rating down to a 7/10. If the staff had been better trained, especially on processing Marriott gift cards, this could have easily been a 9/10 stay.
That said, if you’re planning a group trip or bachelorette getaway in Nashville and want a budget-friendly property with character, this Aloft is worth considering. Just make sure you triple-confirm your payment method in advance, and again at check-in.
