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Airport cell phone lots serve a crucial purpose for both airport authorities and travellers. These lots are designed to provide a convenient and safe place for drivers to park their cars while waiting for arriving passengers. By doing so, they help to alleviate congestion in the airport’s pickup and drop-off areas and improve the overall flow of traffic in and around the airport.
Although cell phone lots have become a popular way for drivers to wait for their arriving passengers, there are several issues with current cell phone lots that need to be addressed;
- One of the primary concerns is the environmental impact caused by cars idling for a long time. Without an alternate shelter (temperature controlled) location, drivers continue to wait in cars with their engines running.
- Another problem is the lack of facilities, such as toilets, for those waiting to pickup. It can be uncomfortable to wait for long periods without access to basic amenities. Recurring delays even after flight arrival is not uncommon, which leads to extended wait time even for the drivers waiting to pick up.
- Finally, poor signage and unclear instructions make it difficult for drivers to navigate the lots, leading to confusion and frustration. How far away is the terminal from the cell phone lot? What facilities are available at the lot? One-way traffic only? Am I going in the right direction?
Ideal airport cell phone lot
To address these issues, an ideal cell phone lot would provide a separate building for waiting passengers. This building should include seating options, free wifi, and access to arrival flight information. The lot should also have ample toilets and hand-washing facilities to provide basic amenities to those waiting for pickup.
Furthermore, cell phone lots can also provide a source of revenue for airports. Adding food and beverage options inside waiting areas would ensure that passengers can refresh themselves while they wait, and airports generate revenue. Many airports already charge fees for parking in these lots, and EV charging stations anyone? The additional amenities can help generate additional revenue which can then be used to support the ongoing operations and maintenance of the airport and its facilities.
In 2018, I was urging drivers to use the cell phone lots, and now it’s the airport authorities that can do better. The current issues with airport cell phone lots can be addressed by providing basic amenities, easy navigation, and a comfortable waiting environment. By taking these steps, airports can reduce their environmental impact and improve overall passenger satisfaction.
What do you make of current cell phone lots at airports?