Points Miles and Bling (blog) contains referral or affiliate links. The blog receives a small commission at no additional cost to you. Thank you for your continued support. Credit Card issuers are not responsible for maintaining or monitoring the accuracy of information on this website. For full details, current product information, and Terms and Conditions, click the link included.
In August, 2018, WestJet introduced their AI chatbot named Juliet – a digital travel assistant to help customers via Facebook Messenger. While Juliet is busy “learning the ropes”, there are bound to be some mis-steps. Here’s a gem;
A WestJet customer wanted to share a positive review after a ‘above and beyond’ service in-flight. She sent the following message via Facebook Messenger;
“Shout out to the crew member on my flight today … who helped me take care of a plant cutting by breaking out her own duct tape and helping me make a protective case to get a new succulent home,”
“We take these comments very seriously, If you’re having these thoughts, please reach out to the Canada Association for Suicide Prevention, You can find your local hotline at https://suicideprevention.ca/. In emergency, please call 911.”
Ha! Clearly, Juliet has a long way to go. Let’s hope it survives a performance review 😉
On a positive note, the WestJet customer assured CBC News that she was not suicidal.
New Source: CBC Calgary