Review: Delta Comfort Plus DTW – ICN on Boeing 747-400

by Anshul
4 comments
an airplane wing with clouds and sun in the background

Points Miles and Bling (blog) contains referral or affiliate links. The blog receives a small commission at no additional cost to you. Thank you for your continued support. Credit Card issuers are not responsible for maintaining or monitoring the accuracy of information on this website. For full details, current product information, and Terms and Conditions, click the link included.

Thanks to a recent voluntary flight bump on a Delta award ticket, I had a chance to fly Delta again. Having recently enjoyed Air Canada’s Premium Economy product, I was keen on trying Delta’s equivalent – Delta Comfort Plus.

Delta 159
 Detroit (DTW) – Seoul (ICN)
Aircraft: Boeing 747-400
Friday, October 7
Duration: 13hr 40min
Seat: 23K (Comfort+, Window)

Delta Comfort Plus benefits:

  • Sky Priority Boarding
  • Extra Legroom
  • Amenity kit

Check-in and Boarding:

I had chosen to accrue miles in my Alaska account (MVP Gold status). With reciprocal benefits like priority check-in, boarding and preferred seating for Alaska elites, check-in was smooth and easy.

"<yoastmark

 

Boarding Gate: A36

Boarding Gate: A36

Boarding, as expected was a bit chaotic with everyone crowding the zone lanes regardless of priority. Sky Priority passengers were promptly called to board after premium cabins had boarded. I was one of the first to occupy the Comfort+ seats in the section.

Seats and Amenities

Delta’s 747-400 are equipped with 3-4-3 configuration even in the Comfort+ section which made for a really tight squeeze. I was shoulder to shoulder with my fellow passenger and the thin seats were not helping either.

Comfort+ Seats

Comfort+ Seats

The seats came with a blanket, pillow and a menu for the meals on board. The entertainment unit looked shiny new and was equiped  with a USB plug and a headphone jack, while the power outlets were placed under the front seats.

Entertainment unit

Entertainment unit

 

In seat power outlet

In seat power outlet

Leg room/knee room was truly impressive and allowed for a luxurious leg stretch.

Leg Room

Leg Room

Push back from the gate and taxi to the runway was prompt and on time. No pre departure drinks were offered in this service class.

Gate A37 with another Boeing 747

Gate A37 with another Boeing 747

 

thumb_img_5697_1024

Push back from gate A36

 

thumb_img_5700_1024

Taxi to runway

 

"<yoastmark

Flight Service:

Flight crew efficiently brought out hot towels for Comfort+ passengers followed by headphones and amenity kit. The amenity kit included eye mask, tooth brush and ear plugs. Nothing worth talking about to be honest. Seemed pretty pedestrian both in selection and presentation.

Comfort+ Amenity kit and Headphones

Comfort+ Amenity kit and Headphones

 

Amenity kit contents

Amenity kit contents

While I appreciated a menu to refer to the meal choices, I didn’t understand the need. Food and beverage trolleys were brought out promptly within an hour of take-off. Food being offered to Comfort+ class was the same as Economy and even the service was not distinguished.

Food menu options

Food menu options

 

Menu and service layout

Menu and service layout

 

Beverage list

Beverage list

I picked the Korean bibimbap option for my meal. The food was well presented in plastic trays and cutlery.  The veggies, fruits looked and tasted fresh while the kimchi and the Korean hot sauce were the highlight of the meal.

Bibimbap meal

Bibimbap meal

The second meal (snack) was served half way into our flying time and consisted of a pretzel bun sandwich, an apple and dark chocolate cookies.

Mid flight snack

Mid flight snack

The final meal of the flight was a breakfast, served 2 hours prior to landing. It consisted of cheese omelette, hash brown, fruits, orange juice, bread roll and a kitkat.

Pre landing Breakfast meal

Pre landing Breakfast meal

The only in-flight meal I ate was the bibimbap, which was delicious. The other two meals were only photographed, hence can’t provide feedback on taste worthiness. Unfortunately the “flight food smell” always gets the better of me and I end up eating just fruits and candy.

In-flight Wifi

The flight was equipped with gogo Wi-Fi and promised connectivity during the trip. A card was placed in the front pocket that explained the procedure to connect. Unfortunately, I was not able to connect the three times I tried during the trip. It was very frustrating not being able to connect on a 13.5 hour flight!

Wi-Fi instruction card

Wi-Fi instruction card

 

gogo wi-fi coverage map

gogo wi-fi coverage map

Comfort+ Seats:

3 hours into the journey, the seat started to feel rock hard. My ass was numb and I had stopped enjoying the wafer thin seats with extra leg room by hour 4 of the flight. A 13.5 hr flight,no shoulder room with 3 people crammed in, there was little comfort, let alone ‘comfort+’.

Arrival at Seoul

I was happy to hear the landing announcement and that the flight was on-time. Landing, as expected on a 747 was smooth and seamless. Our arrival gate was 122 at Incheon international airport.

Approach to ICN

Approach to ICN

 

ICN landing

ICN landing

 

Landing at ICN

Landing at ICN

Take Away:

Extra legroom was the only thing better than economy. I was really looking forward to this flight since enjoying other Premium Economy products. However, it didn’t turn out to be a positive experience. Unless Comfort+ tickets were cheaper than economy (that happens sometimes), I will likely not choose the class fare. I do have to fly them back from ICN to DTW soon and have no reason to believe my experience will be any different. Delta’s Comfort+ failed to impress on this long haul flight.

 

4 comments

clegmir October 13, 2016 - 1:53 pm

This is sadly unsurprising. “Comfort+” isn’t a premium economy experience in the least. It makes domestic flights bearable with the drinks and power outlets, but that’s about the extent of the comfort. :/

Reply
Bling October 14, 2016 - 4:24 am

Couldn’t have said it better, completely agree!

Reply
jason_111 November 5, 2016 - 8:10 pm

100% agree. Flew JFK to SFO in Comfort+ and I was not comfortable at all after the first hour.

Reply
Bling November 6, 2016 - 8:21 am

Thanks for chiming in, always glad to know I am not the only one in that assessment ๐Ÿ™‚

Reply

Leave a Comment

You may also like